Glide Residential Privacy Policy

Glide Residential (“We”, “Our” or “Us”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions set out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By visiting https://my.glideresidential.co.uk, you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Glide Residential Networking Limited of 1 Rivermead Court, Kenn Business Park, Windmill Road, Kenn, Clevedon, BS21 6FT.

Information We May Collect From You

We may from time to time ask you to provide details such as: your name, address, telephone, e-mail address and credit card details.

How We Use Your Information

Your information will be used for the purposes of:

• Providing the Services offered by Us;
• Providing a more personalised service;
• Processing any payments;
• Keeping you up to date with the services provided by Us and Our partners. This information may be sent by letter, fax or e-mail, and you may also be contacted by telephone;
• Account management; and
• Conducting market research. This may include contacting you for marketing or market research purposes by the Internet portal, telephone, mobile, email or SMS unless you tell Us you don’t want to be contacted for such purposes in any of these ways by calling Us using the contact details provided on Our website.

Disclosure of Your Information

By becoming a customer you agree that We may use and share the information you provide and other information We hold about with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We will use all reasonable care in keeping your personal information secure and will take all reasonable measures to prevent any unauthorised access to such information, any unlawful use or any accidental loss or destruction of such information. However, the transmission of information via the internet is not completely secure and We cannot guarantee the security of your data transmitted to Our site; any transmission is at your own risk.

We may also share such information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes. If false or inaccurate information is provided and fraud is identified, the details will be passed on to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts or facilities; recovering debt; checking details on proposals and claims for all types of insurance; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. We may also share your information with other companies for debt recovery purposes.

In addition We may provide information to third parties for the purposes of preventing or detecting crime or for the purpose of safeguarding national security. We also provide information when required to do so by law (for example under a court order) or in response to properly made demands in accordance with legislative powers. Disclosures will be made in accordance with applicable data protection legislation.

We may disclose your personal data to Our successors in business for the purposes outlined in the terms and conditions.

We engage service providers and partners to perform functions and provide services. We may share your private personal information with such service providers subject to confidentiality obligations and on the condition that the third parties use your private personal data only on Our behalf and pursuant to our instructions.

Your Rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by calling Us using the contact details provided on Our website.

Third parties that place advertising or similar content on the site may collect your personal information if you view or click their advertising or content. We do not control this information gathering process. If you have any questions about how such third parties use your personal information, you should contact them.

Access to Information

You have the right to ask for a copy of your personal information and you have the right to have it corrected, if necessary. A small fee will be charged for the provision of copies.